Privacy Policy

Hushtalk respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you access or use Hushtalk's websites, applications, AI chat features, companion experiences, products, and related services (collectively, the "Services").

This Privacy Policy is designed for an AI chat service. It covers information you provide directly, information generated through your use of AI features, information collected automatically, and information processed by service providers that help us operate the Services.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect from or about you when you use the Services. "Personal Information" means information that identifies, relates to, describes, or can reasonably be associated with an individual.

This Privacy Policy does not apply to third-party websites, platforms, services, or applications that we do not own or control. Those third parties may have their own terms and privacy policies.

2. Personal Information We Collect

We may collect the following categories of Personal Information:

• Account information, such as name, username, email address, phone number, login credentials, profile photo, age or date of birth, account settings, and authentication information.
• Profile and preference information, such as display name, avatar choices, AI companion settings, interests, language, notification settings, and other information you choose to provide.
• User content, such as prompts, chats, messages, uploaded files, images, audio, feedback, character descriptions, conversation history, and other content you submit through the Services.
• AI interaction information, such as AI-generated responses, conversation metadata, model or feature used, safety signals, ratings, edits, regenerated responses, and feedback on outputs.
• Payment and transaction information, where paid features, subscriptions, credits, or in-app purchases are available.
• Communications with us, including support requests, emails, survey responses, bug reports, and other messages you send to us.
• Device, log, and usage information, including IP address, device identifiers, browser type, operating system, app version, pages viewed, features used, referring URLs, crash logs, performance data, timestamps, and interaction data.
• Approximate location information inferred from IP address, and precise location only if you choose to enable a feature that requires it.
• Information from third-party login providers, app stores, payment processors, or connected services if you choose to use them.
• Cookies, local storage, SDKs, pixels, and similar technologies, as described below.

3. Sensitive Information

The Services are not designed for you to submit sensitive personal information unless a specific feature expressly requests it and applicable law permits it. You should avoid submitting government identification numbers, financial account details, health information, biometric data, precise location, passwords, private keys, confidential business information, information about children, religious beliefs, political opinions, racial or ethnic origin, or similar sensitive information.

If you choose to include sensitive information in chats, prompts, uploads, feedback, or other interactive features, you do so at your own risk. We may process that information as part of providing, securing, moderating, and improving the Services.

4. How We Use Personal Information

We may use Personal Information to:

• Create, operate, maintain, authenticate, and secure your account.
• Provide AI chat, companion, personalization, content generation, conversation history, and related features.
• Generate, display, store, synchronize, and retrieve chat content and AI-generated responses.
• Personalize your experience, including preferences, AI companion behavior, recommendations, and remembered settings where available.
• Process purchases, subscriptions, credits, refunds, taxes, fraud checks, and related transactions.
• Respond to support requests, questions, feedback, and bug reports.
• Send service-related notices, security alerts, updates, administrative messages, and policy notices.
• Analyze usage, test features, measure performance, debug errors, improve safety, and develop new products or features.
• Evaluate and improve AI systems, including quality, relevance, reliability, and safety, where permitted by law and your settings.
• Detect, prevent, investigate, and respond to fraud, abuse, spam, security incidents, prohibited activity, or violations of our Terms.
• Comply with legal obligations and protect rights, privacy, safety, property, and legal interests.
• Send marketing or promotional communications where permitted by law and your preferences.

5. AI Chats, Model Improvement, and Human Review

Because Hushtalk is an AI chat service, your prompts, messages, uploads, AI-generated responses, feedback, and related metadata may be processed by automated systems to generate responses, maintain conversation context, detect abuse, improve quality, and keep the Services safe.

We may use conversations, feedback, safety signals, and aggregated or de-identified data to evaluate, improve, and develop the Services, including AI features. If we offer account controls that allow you to opt out of model improvement or training uses, we will honor those controls for future eligible data, subject to legal, safety, technical, and operational limits.

Human reviewers, contractors, or service providers may review a limited amount of content for safety, abuse prevention, troubleshooting, support, quality evaluation, legal compliance, and product improvement. Do not include information in chats or uploads that you do not want reviewed or processed for these purposes.

6. Sources of Personal Information

We collect Personal Information from:

• You, when you create an account, use AI chat features, submit content, contact us, set preferences, or complete transactions.
• Your device, browser, or app through automatic data collection technologies.
• Service providers, such as hosting, cloud infrastructure, AI model, analytics, payment, authentication, customer support, safety, moderation, and security providers.
• Third-party accounts, app stores, or platforms if you choose to connect them to the Services.
• Publicly available sources or trusted safety and security partners where permitted by law and relevant to protecting or improving the Services.

7. How We Disclose Personal Information

We may disclose Personal Information to:

• Service providers that help us operate the Services, including cloud hosting, AI model processing, storage, analytics, customer support, payment processing, authentication, communications, moderation, safety, and security providers.
• Payment processors, app stores, billing providers, banks, or fraud-prevention partners where paid features are used.
• Analytics and measurement providers that help us understand how users interact with the Services.
• Third parties you authorize, connect, access, or interact with through the Services.
• Government authorities, courts, law enforcement, regulators, or other parties where required by law or where we believe disclosure is necessary to protect rights, safety, security, or legal interests.
• Professional advisers, insurers, auditors, and legal representatives where reasonably necessary.
• Successors or assigns in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

We may create aggregated, anonymized, or de-identified data and use or disclose it for lawful business purposes. We do not attempt to re-identify de-identified data unless permitted or required by law.

8. Cookies and Tracking Technologies

We may use cookies, pixels, SDKs, local storage, and similar technologies to:

• Keep you signed in.
• Remember preferences and settings.
• Improve functionality and performance.
• Understand usage patterns.
• Measure product and marketing performance.
• Detect fraud, abuse, or security risks.

You can control cookies through your browser settings and, where available, in-app controls. If you disable cookies or similar technologies, some Services may not work properly.

9. Advertising and Analytics

We may use analytics and advertising tools to understand how users find and use the Services, improve product performance, and measure marketing effectiveness. These tools may collect device information, usage data, referral information, and similar identifiers.

Where required by law, we will provide choices regarding certain tracking, advertising, or data-sharing practices.

10. Data Retention

We retain Personal Information only for as long as reasonably necessary to provide the Services, maintain your account, support AI chat features, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and fulfill the purposes described in this Privacy Policy.

Retention periods depend on the type of data, your settings, the sensitivity of the information, operational needs, legal requirements, and security risks. For example:

• Account information may be retained while your account remains active.
• Chat, message, upload, and AI interaction data may be retained until you delete it, delete the related conversation, or close your account, subject to legal, safety, technical, backup, and operational limits.
• Safety, abuse-prevention, moderation, and account enforcement records may be retained longer where needed to protect the Services and users.
• Payment and transaction records may be retained as needed for billing, tax, accounting, fraud prevention, dispute resolution, and legal compliance.
• Support communications may be retained as needed to respond to you and maintain business records.
• Aggregated, anonymized, or de-identified information may be retained indefinitely where it does not identify you.

If you request deletion, we will take reasonable steps to delete or de-identify eligible Personal Information, unless retention is required or permitted for legal, security, safety, fraud-prevention, accounting, backup, dispute-resolution, or Terms-enforcement purposes.

11. Your Privacy Controls and Rights

Depending on your location and available product features, you may be able to:

• Access the Personal Information we hold about you.
• Correct inaccurate Personal Information.
• Delete your account, conversations, or certain Personal Information.
• Export or request a portable copy of your Personal Information.
• Object to or restrict certain processing.
• Opt out of certain marketing communications.
• Withdraw consent where processing is based on consent.
• Change choices related to cookies, analytics, personalization, or model improvement where those controls are available.

To exercise these rights, use the account tools available in the Services or contact us using the information below. We may need to verify your identity and account ownership before responding.

12. Accuracy of AI Outputs About You

AI systems may generate inaccurate, incomplete, or misleading information, including information about people. If you believe AI-generated content in the Services contains inaccurate Personal Information about you, you may contact us to request review, correction, restriction, or deletion where required by applicable law and technically feasible.

13. Security

We use technical, administrative, and organizational measures designed to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures may include encryption in transit, access controls, logging, monitoring, and security review.

No method of transmission or storage is completely secure. You are responsible for keeping your account credentials confidential and for using care when deciding what information to submit to the Services.

14. Children's Privacy

The Services are not intended for children under the age required by applicable law. We do not knowingly collect Personal Information from children without required parental or guardian consent.

If you believe a child has provided Personal Information to us without appropriate consent, please contact us, and we will take reasonable steps to delete the information as required by law.

15. International Users

If you access the Services from outside the country where our servers or service providers are located, your information may be transferred to, stored in, or processed in other jurisdictions. These jurisdictions may have data protection laws different from those in your location.

Where required by law, we use appropriate safeguards for cross-border transfers of Personal Information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the Services, by email, or by other reasonable means.

Your continued use of the Services after an updated Privacy Policy becomes effective means you acknowledge the updated policy, subject to rights you may have under applicable law.